Frequent questions

I don't trust much of the purchases in Internet...

On the one hand, we have the guarantee and security of BBVA. On the other hand, here you can read some opinions of our clients.

All are positive and satisfactory opinions. The question is, why wouldn't you trust me?

Can I call you by phone?

Call us and we will advise you as

Our telephone number 960 457 885 is available for you and to answer all your questions and queries. Give us a call and our sound experts will advise you accordingly to recommend the devices that best suit your needs.

14 day return period

During the first 14 days since the consumer and user or a third party indicated by him, acquires material possession of the requested goods, there is a withdrawal or return period. In order for the consumer to be able to exercise said right, he must take into account the following responsibilities.

  • The product must be delivered with all accessories and original packaging.
  • The product must be physically in the state in which it was delivered to the consumer, who has the responsibility to advise if it has physical defects upon receipt.
  • The buyer will bear the cost of the return.

In order for us to process the return, you have to open a ticket from My Account > Customer Service. You can also do it through our e-mail

Once the ticket is opened, we will contact you in a usual period of 24-48 hours giving the necessary instructions.

Spanish legal guarantee in

The guarantee of all products is 3 years (unless otherwise indicated), subject to the conditions of the European Commission and the Law of Guarantees of 2007. For more information on the Law of Guarantees click here.

For consumable products or items that by their nature suffer wear and tear during use, the warranty period will be six (6) months (batteries, power adapters, USB cables, etc.). This period may be prolonged by virtue of the type of product, the state in which it is found and the opinion of Zococity SL's technical service in order to preserve the quality of the service. The batteries of the music players, sound cards and amplifiers have a guaranteed 3-year guarantee. When the lack of conformity manifests itself after 6 months in cases in which the information provided does not agree or raises doubts, Zococity SL could request an independent expert report to continue with the process.

The client may process the guarantee of the products both with Zococity SL and with the manufacturer of said product (if possible and subject to their particular guarantee period), which will respond to the lack of conformity during the periods in which establishes its said guarantee.

The guarantee does not cover those defects caused by incorrect use of the product and/or handling of it other than what is necessary to establish its nature, characteristics or its operation. In these cases, the consumer must take charge of its repair. Therefore, the following are excluded from the guarantee:
  • Defects and deterioration caused by external events and accidents.
  • Malware and/or virus problems.

The customer must make necessary backup copies of the data before sending the device to be repaired or replaced.

Warranty on products titled "Refurbished" (sometimes "Refurbished")

These used products are only available online with home delivery.

Sometimes we have items that come from returns, have small defects that can be corrected, a broken box, have been used by our team for analysis or tests, etc. These articles are thoroughly checked and sold at a lower price, guaranteeing their perfect operation. In the event that an item is listed as "Refurbished" this will be indicated in the product title. The guarantee of all these articles is 1 year from the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the requested goods.

  • Return period of 14 days.
  • The perfect functioning of the device.
not guaranteed
  • The existence of all accessories, including those mentioned in the product sheet.
  • The perfect or excellent physical state of the product. However, its perfect functioning is guaranteed.

But don't worry, if you have any questions about the product, you still have the same support as other users.

I would like to know more about your products...

At we want you to know all the details about our products and for this reason, we offer you different channels so that you can learn with us.

Our YouTube channel, blog and social networks are essential if you want to be aware of the latest news and the best analysis from our experts. And as a sign of the confidence and security we have in the quality of our products, most of them are sent to blogs and forums in the technology sector for analysis, review and publication of an article commenting on the result. The vast majority of these articles are highly positive, proving that we have top-notch articles!

What is the guarantee?

The guarantee of all products is 3 years (unless otherwise indicated), subject to the conditions of the European Commission and the Law of Guarantees of 2007. For more information on the Law of Guarantees click HERE .

How to know if there is stock of a product?

If we do not have units, an indicator is placed next to the product photo, which indicates "Available-estimated shipping in X days", this means that we do not have the product physically in our warehouse, but we can proceed to order it to send it to you in the estimated days.

What is a 'reservation' or a pre-order?

Sometimes we have very good prices for certain items and we run out of stock right away. Thus, we enable reservations or pre-orders indicating the approximate date the stock arrives for those who want to make sure they have a unit available when they arrive. If you want to ensure your unit in one of these cases, it is best that you make the reservation.

This process consists of making a normal purchase (paid at the moment; cash on delivery or pending payment transfers are not used) of the item that interests you. As soon as more units arrive, we will send them to those who have made the reservation and in order of seniority.

What happens if I order several things and some of them are in reserve?

If we see fit, we will send you the main order immediately and the items that are in reserve we will send them as soon as they arrive, running us with the cost of extra shipping by Post.

Is the date indicated for an item "in reserve", is it when I will receive the order?

No, it is the date on which we will receive the stock in our warehouses. From that date, we ship all orders and the delivery period depends on the shipping method chosen.

Keep in mind that these dates are "approximate" and that -although unusual- there may be delays due to the provider, customs, etc.

What accessories come with the item?

They are indicated at the end of the product sheet.

How do you ship the orders?

By courier service and by Post. For more information click here .

Where do you send?

Peninsula, Balearic Islands, Canary Islands, Ceuta, Melilla, Portugal and European countries.

Orders to the Canary Islands, Ceuta and Melilla are exempt from VAT. When placing the order, the final price will be without VAT. Of course, keep in mind that when the shipment reaches its destination you will have to pay the IGIC (Canary Islands) or IPSI (Ceuta and Melilla) and customs expenses.

Why don't you answer my emails?

We answer all emails within a period of 24 to 48 hours (business days, that is, not counting Saturday or Sunday). If we have not answered you yet... QUIET, because surely you are within the deadline. If after the 48-hour period we have not answered, it is possible that you have not put your email correctly or you have a full inbox.

In this case, we recommend that you write to us again, also specifying a contact telephone number.


How do I place an order?

Very simple, choose the item you want to buy and click the "buy" button. Then, you will have to enter your personal shipping information and choose the payment method.

Which payment method is better?

You can choose between different payment methods and choose the one that best suits you:

-Pay with debit or credit card

-Deposit account or bank transfer

-Financing with Aplazame

Which shipping method is better?

Well, it depends on the interests of each one:

If you need it urgently and have it delivered to your home, it is convenient for you to send it in 24 hours.

If you don't mind the delivery period and prefer to save, choose the free home delivery option! (Delivery in 4-5 business days).

For more information click here .

Can I put a shipping address different from the billing address?

Of course.

Can you send me the order when I request?

Of course. You only have to indicate it in the observations section when placing the order or notify us by email through our contact form .

However, you must be careful with this, since, although we are going to send you the order when you tell us, it is possible that at the time of delivery there is a problem. Therefore, if you do it, we recommend doing it with several days to spare.

How much is the total of the order?

As the shipping costs are free, the price you see is the total.

When paying by card it gave me an error...

It can be due to several reasons, although the most common is that you have not entered the CIP code (personal identification code). The CIP code is a new standard for greater security in online transactions and its use is MANDATORY regardless of the bank and/or card used. This code is requested at your bank branch and will be used for all your online purchases.

For more information we encourage you to visit the following links:

Explanation about the Personal Identification Code

Personal Identification Code Security

Other possible reasons why the card payment is not processed may be that your bank has not allowed the operation, that the card has expired, that you have problems with the browser, etc. In that case, we recommend choosing another payment method.

Has my order been successfully processed?

To find out if your order has been processed correctly, once it is done, enter your account. In the 'My orders' section, the status of the order will appear with one of the following statuses:

Processing: Indicates that the order is ready to be shipped.

Pending (Transfer): Indicates that we have not yet received the deposit or transfer.


When will you send me the order?

Shipments are made from Monday to Friday. Shipments leave the same day as long as they have been made before 1:00 p.m. For shipments to the Canary Islands, Ceuta and Melilla it can take 24-48 hours to be sent. We do not ship on Saturdays, Sundays and holidays.

*Example: if you place your order at 1:00 p.m. on Monday, we will send it to you on the same Monday. If you place the order at 17:00 on Monday, we will send it to you on Tuesday.

When will my order be delivered?

Well, it depends on the shipping method you have chosen. For more information on shipping methods click here .

Apart from this, the delivery depends on the courier's route in the area, so we cannot know if it will be delivered in the morning or in the afternoon.

What is the tracking number?

If you have not received an email with the tracking number, enter My Account: Manage my orders and you will have it on the right. However, it is possible that some shipments made by Correos do not have a tracking number.

What happens if I am absent at the time of delivery?

No need to worry. If the order has been placed through a courier service, they will contact you by phone to arrange delivery, although you also have the possibility of calling by phone to request the package. If the shipment was by Post Office, you should receive a notification to go to your branch to pick up the package.

Can the order be picked up at your location?

Of course. If you want to come and pick up your order at our store, you simply have to select the shipping method "Pick up in store" and pick it up whenever you want.

How will I receive the invoice?

We will send you the invoice by email once the order is shipped. You also have it available at any time in your account, in the "Check your invoices" section.

Can I modify the order?

Yes, as long as you have chosen to pay by card or cash on delivery. The process is very simple. You enter your account and in the "Manage orders" section, choose the order placed and click on "Load order". You accept the message and the shopping cart will appear with the items you had. Now you just have to add or remove what you want and process the order again. We can also modify it manually, for this simply send us an email through our contact form

Can I cancel the order?

Yes, as long as you have chosen to pay by transfer or cash on delivery. The process is very simple. You enter your account and in the 'My orders' section, choose the order placed and click on 'Cancel order'. You accept the message and it will be cancelled. We can also cancel it manually, for this simply send us an email through our form contact .

Can I return the order?

Yes, for 14 business days from the date of delivery, by previously contacting us and with the return costs at your expense. You can do it as long as you return it with all the accessories and the original box, all of them being in perfect condition. In the event that accessories, original box, manuals are missing or these are in poor condition, the buyer must be responsible and the return may not be accepted.

The return process would have the following steps:

1-Request a return within 14 days

2-We receive the product

3-We verify that it is in perfect condition

4-We refund with the same form of payment initially used within a period of up to 10 days

Any return made without following the procedure may be rejected.

I have not received a package that you have sent by Post Office...

Patience!! As indicated in the shipping section, shipments by Correos are sent in 24-48 hours and arrive at the destination office in 4-5 business days, although it may take a few more days.

I bought an item 'on reserve', the date indicated has passed and I still haven't received it...

Keep in mind that these dates are approximate and that there may be delays due to the provider, customs, etc. Still, whenever there were any setbacks, we'll keep you posted.

How to make use of the guarantee?

If your item is broken or not working well, the first thing we recommend is to check the software. Most of the errors usually come from problems with the firmware and are almost always solved with a reset or changing the firmware.

If it is still not solved, send us an email through our contact form commenting on the problem and photos of the item to verify its status.